Refund Policy

At PayAccure, we strive to provide a smooth and reliable bill payment experience. However, if a payment is unsuccessful or if an error occurs, we are committed to addressing it in a timely and transparent manner.

Refund Eligibility

Refunds are only applicable under the following conditions:

  • The transaction amount was debited from your account but not credited to the intended utility provider.
  • The bill payment was processed for incorrect account details due to a system error.
  • Duplicate payments made for the same bill or account.

How to Request a Refund

To initiate a refund request, please email us within 48 hours of the transaction with the following details:

  • Full Name
  • Registered Mobile Number
  • Transaction ID / Payment Reference Number
  • Payment Date and Time
  • Bill Type and Service Provider
  • Description of the issue

Email Your Refund request to: [email protected]


Requests made after 48 hours of the transaction will not be considered for a refund.

Refund Processing Timeline

  • Once your request is reviewed and approved, the refund will be initiated.
  • Refunds will be processed within 45 working days to the original payment method used.
  • Refunds are subject to verification and approval by our technical and accounts teams.